Making Memories Trimmer update - Crappy service!

Well, I've had lots of time to think over the last couple of days while I was at the hospital with yet another asthma problem related to a cold or flu. So, I couldn't help but to think about this paper trimmer drama........Even though I have bought a new paper trimmer, it still boils my blood to think that I have another one that is just a waste. Just another piece of junk in a landfill!

So I thought I'd try to contact Making Memories for a solution..... what another waste!

I recieved a message on how to "Fix" it because it had probably come off the track. I had already done that before I emailed them, and it did make the trimmer work a little better....but the blade was still tearing the paper. I let the customer service woman know and told her that I was quite prepared to BUY another blade since I had the trimmer for about 13 months (the warranty is only for 12 months, of course)

So......I was told this: "Unfortunately, we do not manufacture replacement blades since the blade is self sharpening so we cannot replace just the blades. I’m so sorry!"

And when I expressed further disappointment....I was told this:

"I am so sorry! And if it had been less than one year I would be more than happy to help you! I’m so sorry again about this experience."

I guess the moral of the story is to make sure you either break things before the warranty is up....or LIE about when you purchased it if you can! Sucks to have morals sometimes, and expensive!

UPDATE: During a chat with my friend Rose, she reminded me that I only bought the MM trimmer when shopping with her in October! So I've tried to email MM back and now I just need to see if I can locate my reciept! Will keep you updated!